Terms & Conditions

1. Introduction

These Terms and Conditions (“Terms”) apply to all cleaning services (“Services”) provided by Noornest Cleaning Services (“Noornest”, “we”, “us”, “our”) to you (“you”, “the client”). By booking a service with us, you agree to be bound by these Terms.

2. Bookings and quotations

• Quotes are based on the information you provide about your property, the type of clean requested and the estimated time required.
• We reserve the right to adjust quotes if the information provided is incomplete or inaccurate, or where the actual condition of the property differs significantly from that described.
• A booking is confirmed only when we have acknowledged your request and agreed a date, time and service details with you.

3. Access to the property

• You are responsible for providing safe and timely access to the property at the agreed start time.
• If keys are provided, they must be clearly labelled and not include full address details for security reasons.
• If our team cannot gain access, or is delayed due to access issues, we may charge a call-out fee or treat this as a late cancellation.

4. Client obligations

• Please make sure that electricity, running water, lighting and any necessary heating are available during the cleaning appointment.
• We ask that you secure valuables and personal items. While we take care, we are not responsible for items left in unsafe or unstable positions.
• You must inform us in advance of any fragile, delicate or high-value items, and any areas that require special care or are off-limits.

5. Parking and access charges

• Where paid parking, permits or congestion charges are required, you are responsible for covering these costs or arranging suitable parking for our team.
• Any parking charges reasonably incurred by us in order to complete your booking may be added to your invoice.

6. Service standards and limitations

• Our teams work to professional standards and follow agreed checklists appropriate for the type of clean.
• Certain tasks may not be possible where they present a health and safety risk (for example, working at height without proper equipment or moving very heavy furniture).
• Deep stains, permanent marks or long-standing damage may not be fully removable, even with specialist products.

7. Pricing, payment and invoices

• Prices may be based on hourly rates, fixed packages or bespoke quotes depending on the service type.
• Unless otherwise agreed, payment is due on or before the day of the cleaning appointment.
• We may require a deposit for certain services (such as end-of-tenancy or large commercial cleans).
• Payments are typically made by bank transfer or card, as advised in your booking confirmation.

8. Changes, cancellations and no-shows

• If you need to reschedule or cancel, please give at least 24 hours’ notice wherever possible.
• Late cancellations or failed access on the day of service may be subject to a cancellation fee or minimum charge.
• If we need to reschedule due to staff illness, extreme weather or other unforeseen circumstances, we will contact you as soon as possible to rearrange.

9. Health, safety and staff welfare

• We are committed to providing a safe working environment for our teams. Our staff must not be exposed to abusive, aggressive or unsafe situations.
• We reserve the right to withdraw our staff from any property where they feel threatened, unsafe or at unreasonable risk.
• Our staff are not permitted to carry out certain high-risk tasks (for example, cleaning the exterior of upper-storey windows without suitable equipment).

10. Damage and liability

• We will take reasonable care when working in your property. If any accidental damage occurs that we are responsible for, please inform us within 24 hours with details and, where possible, photos.
• Our liability is limited to the reasonable cost of repair or replacement of the damaged item, taking into account its age and condition.
• We are not liable for pre-existing damage, wear and tear, or issues arising from unstable fixtures, faulty equipment or unsafe conditions.

11. Complaints and feedback

• If you are unhappy with any aspect of the service, please contact us within 24 hours of the clean so we can review and, where appropriate, arrange a remedy.
• We value feedback and use it to improve our services and training.

12. Privacy and data protection

We handle your personal information in line with UK data protection laws. For details on how we collect, use and protect your data, please refer to our Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services, pricing or legal obligations. The most current version will always be available on our website and will apply to new bookings from the date it is posted.

Last updated: [Insert date]

14. Governing law

These Terms, and any non-contractual obligations arising out of them, are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.